If you're using a ShadowAuto (OBD) device and have the Impact Alert feature enabled, you may occasionally receive false impact alerts when the device is plugged in or removed from the vehicle.
This happens because the impact detection setting is highly sensitive by default, designed to detect even minor collisions or vibrations. When the device is disconnected or connected, it may mistakenly register this as an impact.
If you're receiving these alerts via SMS, it means your Impact Alert is active. You can adjust your alert preferences from the Notification Settings screen.
If the issue persists or causes concern, feel free to connect with our support team for guidance.